ECB chief executive Tom Harrison says the lessons learned from the Ben Stokes incident will bring the best out of cricket.
The comments come as Harrison confirmed the ECB will make decision on Stokes' future after a police investigation has concluded.
Stokes is waiting to hear if he will be charged after being arrested on suspicion of causing actual bodily harm following a late-night fracas in Bristol on September 25, with a decision expected this week.
Speaking at the Deltatre Sport Industry Breakfast Club on Tuesday, Harrison was keen to state that lessons will be learned from the Stokes incident.
"It's complicated," Harrison said. "We can't go into any kind of detail about police matters, but there are serious issues that the game has to face and we have to get it right.
"We have to get that balance between censure and support absolutely right. I think cricket's response to this will show the value of the game in the best light.
"Having been through a difficult moment, I think we'll see the very best of cricket come out. We are blessed with a group of outstanding characters in the men and women's game."
The 26-year-old all-rounder has stayed at home while the rest of the England squad are in Australia preparing for the first Ashes Test, which starts in Brisbane on November 23.
As well as the investigation by Avon & Somerset Police, the ECB will complete its own enquiry into Stokes' behaviour before deciding whether he can play any part in the Ashes series.
"What happened was wrong, there's no question about that," said Harrison. "You don't want to see your sport in that position and there are consequences of that. We're in a holding pattern at the minute.
"There's a process with the police and then a disciplinary process. As you'll appreciate, these things take time and that's the pattern we're in at the moment."
Stokes and Alex Hales, who was also involved in the Bristol incident, have been suspended from England selection until further notice.
England coach Trevor Bayliss has said he plans to be without Stokes for the entire Ashes series, but said Stokes would have no issue fitting back into the Ashes squad.